Complaints

Please let us know if you have a concern about the service you have received and wish to make a complaint. The practice has a complaints procedure which aims to address issues quickly, amicably and effectively.

How to complain:

Any complaints should be addressed to the practice manager, ideally in writing.
If the complaint is about clinical care or associated charges it will normally be referred to the patients’ dentist, unless the patient prefers it to be handled by the practice manager.
The practice will follow its complaints procedure by investigating and responding to the complaint.

If you are not satisfied with the result of the procedure, a complaint may be made to:

For Private Treatment:
Dental Complaints Service.
Tel: 0845 6120540
www.dentalcomplaints.org.uk

For NHS Treatment
Complaining to NHS England:
NHS England
PO Box 16738
Redditch
B97 9PT
Tel: 0300 311 22 33